Delivery Information
Delivery Information
HOME DELIVERY AND CLICK & COLLECT ARE AVAILABLE, AUSTRALIA-WIDE
At this time, all of our Australian stores remain open along with our online shopping offer.
For online orders, it’s business as usual and we’ll update you on the progress of your order via email.
For store trading hours please visit; https://mettila.com/
How we deliver
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What are your delivery timeframes?
Once you have received your shipping notification, please allow:
Metro Delivery within 3-5 business days
Regional delivery within 7-10 business days
Remote delivery within 14-20 business days
Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at
Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.
For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure
that the order is delivered in full.
Who will deliver my order?
We use several carriers to deliver our online orders. Depending on your order, it will be shipped with one or more of the below carriers.
The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.
You can also click on the below links.
Australia Post - Small items - Australia wide
Couriers Please - Small items - Metropolitan areas
TNT Express - Large items - Australia wide
Allied Express - Large items - Australia wide
Please note that for large items, delivery to your door is at the discretion of our carriers.
Carriers may be unable to deliver your parcel to your doorstep where it is difficult to do so e.g. delivering to an apartment or housing complex etc.
Can I change my delivery address after my order has been placed?
No, you can’t change your delivery address once your order has been placed.
Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order.
Please contact the carrier directly.
If your order can’t be delivered it will be returned to our stores. A refund will then be processed and takes 3-5 business days to be processed back into your account.
If you still want to purchase the items you can order online again or buy in store.
What is authority to leave?
When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.
Please note:
If the carrier believes the location is not secure, they will not leave the package unattended
If you opt to leave your order unattended, Kmart will not be responsible for any lost or stolen packages
I gave authority to leave, but the carrier didn’t leave my package. Why?
Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.
What if I’m not home when my order arrives?
If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.
If the carrier believes the location is not secure, they will not leave the items unattended
If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.
For Australia Post deliveries, your package will be left at a nearby collection point (e.g. pharmacy, newsagent or post office)
For Allied Express deliveries, you will be contacted by either Allied Express or Mettila to arrange redelivery